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27 Jun 2017 Attractions Management Handbook
 
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7   Editor’s letter
A new era of customisation is dawning
Welcome to the latest edition of the Attractions Management Handbook
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14   Future view
Attractions Foresight™ 2015/16
Top 20 future trends and technologies
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26   Development Pipeline
Major Infrastructure Projects
Key attractions under construction around the world – sector by sector
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74   Diary
Diary Dates
Conferences, exhibitions and events
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76   Ecsite
All About You
Digital personalisation is being embraced by science centres and museums to good effect. Nathalie Caplet reports
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84   ALVA
Importance of Context
Morisetti Associates and BRDC offer a glimpse into best-practice visitor facilities and the lessons we can learn from them
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92   WWA
Rise of the Hybrids
Aleatha Ezra explains how waterparks are staying ahead of the game in an increasingly buoyant market, with more exciting rides and guest offerings
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98   AZA
Amaze & Engage
Upgrades, social media and outreach programmes are taking zoos and aquariums into a new era, where world protection is key, says Jim Maddy
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106   Mintel
Technologically Attractive
Researcher Rebecca McGrath summarises how the visitor experience is becoming more and more sensory and immersive thanks to advances in technology
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112   Burges Salmon
Acquired Attraction
The EU Acquired Rights Directive and TUPE protect employees when businesses change hands. Law consultancy associate Shelley Crofts summarises the legislation
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118   AECOM
Theme & Museum Index
Jodie Lock and Margreet Papamichael compare the sector’s performance in 2014 with 2009 recession levels, with emphasis on Europe, the Middle East and Africa
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124   Morisetti Associates
Developing IP Experiences
Lesley Morisetti looks into the many complexities of incorporating intellectual property at attractions to best effect
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128   Feature
Top Nosh
Fine dining at attractions is really taking off but is it a winning recipe? Kath Hudson reports
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136   Feature
Their Past, Your Future
Helen Patenall takes a look at how commemorative museums are becoming more dynamic and engaging for visitors
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144   Feature
A Living Museum
The achievements of the extensive team behind the concept and construction of the 9/11 Memorial Museum should be celebrated. Alice Davis outlines why
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152   Feature
Destiny – Luxury Brands
Christian Lachel from BRC summarises how attractions can learn from the deep bonds that customers form with luxury brands – and why it is key to their success
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160   Interview
Chris Yoshii
The president of TEA’s Asia Pacific Board tells us about his time at AECOM and the trends and challenges that he feels the Asia Pacific region will face in this sector
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162   Features
Thea Awards 2015
Matt Kerr curates the latest round of awards presented to the creators of compelling and engaging educational, cultural and entertaining places
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180   Interview
Nicolas de Villiers
The president of the award-winning Puy du Fou concept talks about the secret behind the historical attraction’s success and how it will be rolled out on a global scale
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184   Feature
Power Nap
Helen Patenall looks at attractions around the world where visitors can extend their stay in themed accommodation – and how operators benefit from the higher spend
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194   Resources
Trade Associations
Contact details for industry associations
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196   Resources
Company Profiles
A snapshot of what leading suppliers and service providers in the international
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244   Resources
Product Kit
The latest products and innovations
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254   Resources
Green Resources
Organisations supporting conservation and sustainability
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258   Resources
Address Book
Contact details of key product and service suppliers working within the worldwide attractions market
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262   Resources
Web Gallery
Key suppliers in the attractions sector
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